Appendix A: ASDA Strategic Plan performance outcomes 2003-04

Strategic breakthrough issues	Key performance indicators	Target	Results
Deterrence	Target vs. actual no-advance-notice tests	+/- 10%	-4%
	Awareness of ASDA's services	90%	60%
	Access to ASDA's services	80%	161%
	Client satisfaction	80%	98%
	Client retention	90%	88%
	Client engagement	80%	88%
	Deterrent effect	90%	92%
People	Employee satisfaction	75%	69%
	Employee retention	80%	95%
	Revenue per employee	$156 800	$172,281
International response	Number of bilateral agreements	20	19
International response	Formal relationships with international sport and anti-doping agencies	75%	62%
Business improvement	Return on investment	2%	-0.57%
	Budget variance	+/- 3%	-0.01%
	Corporate governance best practice index	75%	88%